gb99a Privacy Policy: How We Handle Your Information
gb99a collects and uses your personal information only to operate your account, process transactions through payment rails like bKash, Upay and Bank Transfer, and keep your activity secure. This policy sets out exactly what we collect, why we collect it, and what choices you have — with eligibility subject to your local law and applicable regions.
Account data protection
bKash, Upay, Bank Transfer context
Your access rights explained
Jurisdiction-dependent eligibility
POLICY DETAILS
What We Collect and Why We Hold It
When you open an account with us, we collect the details you submit during registration: your name, email address, phone number and, where required for wallet verification, the mobile number linked to your bKash or Upay account. When you complete a Bank Transfer transaction, we retain a transaction reference tied to your account record — not the full bank credentials. We also collect technical data automatically: your device type, browser, operating system, the pages you visit and the time of your session. This data helps us display the lobby correctly on your handset and flag unusual access patterns. We do not sell your data to third parties. We share it only with the payment processors who handle your bKash, Upay or Bank Transfer instructions, and with any regulatory authority that has a lawful basis to request it in your region. Retention periods follow what is required by the applicable rules in the regions where this service operates. If you close your account, we hold the minimum data required by law and then delete the rest. All of this applies subject to your local law and the eligible regions in which gb99a operates.
bKash wallet number
We store the mobile number linked to your bKash wallet for payment matching only. It is not used for marketing outreach and is not shared outside the payment verification flow.
Upay transaction reference
Upay payment references are kept against your account history so you can review past transactions in your wallet statement inside the account area.
Bank Transfer record
A Bank Transfer record includes the reference code and amount. We do not store your full bank account number; only the details needed to reconcile your deposit or withdrawal.
Device and session data
Session logs — device type, browser version, IP address range — are held to support account security reviews. You can request a summary of these logs through the support channel.
POLICY SCOPE
Where This Policy Applies and What It Covers
This privacy policy applies to every interaction you have with gb99a through our website and any mobile browser session linked to your account. It covers the account registration flow, your payment activity, your in-session browsing within the lobby and the communications we send you. It does not extend to third-party websites that you reach from a link on our pages, nor to the data practices of payment providers once your instruction leaves our platform. Below is a quick scope map to help you understand the boundary.
Account access and registration
Covered. Any data you enter during account creation, login or profile updates falls inside this policy. This includes your email, phone number and any identity document you submit during verification steps shown in your account.
Payment transactions
Covered up to the point your instruction leaves gb99a. Once a bKash, Upay or Bank Transfer instruction is sent to the payment provider, that provider's own privacy terms apply to the data they process on their end.
Site content and lobby browsing
Covered. Your browsing path through the lobby — which categories you open, which games you view — is recorded in session logs held by us. You can request a summary of what is held through the support route.
Third-party services and linked sites
Not covered. If you follow a link to a studio site, a payment provider portal or any external service, their own privacy policy applies. We do not control or represent the data practices of those third parties.
YOUR ACCOUNT RIGHTS
Practical Steps to Exercise Your Privacy Rights
You have specific rights over the personal data we hold against your account. These rights are available to you regardless of which payment method you use — whether that is bKash, Upay or Bank Transfer — and they apply to all data we have collected since your account was opened. Exercising a right does not affect your ability to continue using the account, unless the right you exercise requires us to close or restrict it. The most straightforward way to act on these rights is through your signed-in account area, where your profile details and payment history are visible. For anything beyond what the account area shows — such as requesting a full data export or asking us to delete records — the support route is the correct path. We aim to acknowledge requests within a reasonable period and will tell you if we need more information to process yours. Availability of specific rights may depend on the region you access the service from and the applicable rules there.
Review your account records
Open the account area after signing in to see the profile data and transaction history we hold. Your bKash or Upay payment references appear in the wallet statement section alongside Bank Transfer records.
Correct account details
If a name, email address or phone number on your account is incorrect, update it in the profile settings section. For fields that are locked after verification, contact support with the corrected information and we will review it.
Raise a data question
If you want to understand what specific data we hold, why we hold it or how long we retain it, send a written request through the support channel. We will confirm what is held and the basis for retaining it.
Request account closure and data deletion
You may ask us to close your account and delete the personal data we are not required to retain by law. Submit this request through the support route; we will confirm what can be removed and what must be kept under applicable rules.
PRIVACY CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about how your data is handled, want to exercise a right listed in this policy or need to report a concern, use the contact routes published on the site. We do not list operating hours or response-time commitments here because those details are maintained on the published support page and may change. Always use the route that matches the nature of your query — account-level questions go through the account support channel; general policy questions can go through the contact form.
Live chat support
Open the chat widget from your signed-in account page to raise privacy-related questions with a support agent. Use this route for time-sensitive account data queries.
Email contact
Send a written privacy request to the email address listed on the Contact page. Include your account reference and a clear description of your request so we can process it without delay.
Account support form
The support form inside your account area lets you submit a structured request that is automatically linked to your account record. Use this for data review, correction or deletion requests.
DATA HANDLING STANDARDS
How We Manage Data, Cookies and Account Security
We apply standard security measures to the data held against your account, including encryption for data in transit and access controls that limit which internal systems can read your personal records. Cookies are used on our site to maintain your session, remember your lobby preferences and collect the anonymous browsing data described in the details section above. You can manage cookie preferences through your browser settings; note that disabling session cookies will affect your ability to stay signed in. We review this policy when there are changes to the data we collect, the payment rails we support, or the regions in which the service operates. When we make a material change, we update the policy text on this page. Continued use of your account after a policy update constitutes acceptance of the revised terms, subject to the rights described in the rights section above.
Data encryption in transit
All data exchanged between your device and our servers — including your login credentials and bKash or Bank Transfer payment references — is encrypted in transit. Check your browser's security indicator to confirm the connection is secure before entering account details.
Cookie management
We use session cookies, preference cookies and analytics cookies. Session cookies are necessary for the account to function. You can block preference and analytics cookies in your browser settings without losing account access.
Data retention and deletion
We keep account data for the period required by the rules applicable in your region. When that period ends — or when you request deletion of data we are not required to keep — we remove it from our active systems.
Policy update notification
When this policy changes in a way that affects your rights or the data we collect, we update the text on this page. If the change is significant, we will notify you through the email address on your account before the change takes effect.
POLICY QUESTIONS ANSWERED
Privacy Policy: Frequently Asked Questions
These questions cover the data and privacy topics that come up most often from people using gb99a in Bangladesh. If your question is not here, use the support contact routes listed on this page.
Does gb99a store my bKash mobile number?
Yes, we store the mobile number you link to your bKash wallet for the purpose of matching payment instructions to your account. It is not used for marketing and is not shared with parties outside the payment verification process. You can see payment records in your signed-in account area.
Can I see all the personal data gb99a holds on my account?
Your account area shows your profile details and transaction history, including Upay and Bank Transfer records. For a complete export of everything we hold — including session logs and verification data — submit a written request through the support form or email route listed on the Contact page.
How do I correct a wrong phone number or email address on my account?
Go to your account profile settings after signing in. Fields that are editable can be updated directly. If a field is locked because it was used in a verification step, contact support with the correct information and a copy of the relevant identity document if prompted.
Does this policy apply when I am browsing on a mobile device?
Yes. The same policy covers your mobile browser session as it does a desktop session. Session cookies, browsing logs and payment references are collected the same way regardless of the device you use to access the lobby.
Who can I contact if I think my data has been mishandled?
Use the live chat from your signed-in account page or send a written request to the email address on the Contact page. Describe the concern clearly and include your account reference. We will review the matter and respond through the channel you used to contact us.
What happens to my data if I close my account?
When you request account closure, we delete the personal data we are not required to retain under the rules applicable in your region. Payment references and transaction records that must be kept for compliance purposes are held for the required period and then removed from active systems.
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